Getting Prepared to Open Up the Shop - Citadel


When building an experience for shoppers it's easy to forget to ask, What do I need to be ready to accept shoppers?

The answer is similar to wondering what shoppers need to feel comfortable shopping, but easier to answer.

Whether at Kinyo and Project Forward events, or on, or via meetings, emails, text and more, it's important to take care of every shopper. Every shopper should feel as though their journey is being expedited and supported.

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